Public Sector
Today, demand for Public Sector services continues to increase because of the economic downturn and an aging population. At the same time, the Public Sector is being challenged to find ways of improving those service levels. You must respond to citizens' expectations, demands for greater accountability, regulatory compliance requirements and increased security concerns, often without increasing operating budgets. The dependence on IT is greater than ever before, and it is becoming even more important that you find ways to deliver IT service efficiently to meet those goals and expectations.
Whatever the goal — central government core services, protecting the community; or providing social, healthcare and educational services — LANDesk has a proven track record in the provision of IT Service Management systems. Public Sector agencies that use LANDesk solutions have benefited from:
- Improved levels of service availability
- A better end-user experience
- Improved confidence in IT service delivery
- Efficiency and cost savings
- Adoption of ITIL processes that are being demanded by strategic organizations such as Connecting for Health and the National Police Improvement Agency
- Ability to demonstrate the value of an internal IT support team
- Better co-ordination of departmental activities and more productive use of staff time for example, by sharing of knowledge and expertise across departments
- Provision of complete accurate information in order to make sound decisions consistently
- Improved management reporting for increased accountability and transparency of processes
- Delivery of multiple lines of service through one service desk
- Reductions in the cost of IT support, allowing the release of more resources to front-line citizen services
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London Borough of Hillingdon
Roger Bearpark Assistant Head of IT at Hillingdon
In an effort to consolidate, streamline, and improve its services, the IT Service Desk at the London Borough of Hillingdon decided to move from a basic call logging system to a complete service management suite.
"Our second and third-line people now have the headroom to undertake more strategic roles. That has allowed us to develop our in-house skills even more. As a result, we've been able to dramatically reduce our reliance on outside consultants, saving us about £50,000 (GBP) in the first 12 months."
Within Healthcare Services, LANDesk ITSM solutions are widely used to manage the IT and customer service provision. In the UK, the Department of Health through Connecting for Health (CFH) and the National Program for IT are exerting more pressure than ever before on the support systems and processes of local NHS organizations. More end users are demanding more frequent, in-depth support on more complex systems, but most trusts don't have the financial resources to increase the number of staff employed to provide the support that will be required.
To find out more about how Leicestershire Health Informatics met the challenge by embracing IT service management, download the case study.
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Leicestershire Health Informatics Service
Leicestershire Health Informatics Service embraced IT service management to underpin its abilities to meet the clinical and business demands of the government-driven initiative, 'Connecting for Health'